Make a Payment

Payment Options

We are evolving to provide an easier and smarter way to manage your insurance.

Choose how you'd like to manage your payment below.

Choose how you'd like to make your payment below.

One-time payment
  • No log in required
  • Pay bills quickly

If you have any questions, please contact your independent insurance advisor or our billing team: (888) 978-5371;

Frequently Asked Questions

Below you will find additional information about paying bills, including alternative payment options and mailing addresses.

Online payment is available for clients with continental U.S. billing addresses.


To make a one-time payment, select “One-time payment” above. You’ll need your billing account number and billing zip code. Both can be found on your billing statement.

To set up or manage recurring payments, or to use saved payment methods, select “Manage payments” above. You’ll need your User ID and password.

We accept Visa, Mastercard and American Express.

If you are setting up or are already enrolled in recurring payments, please do not make an additional single payment; the payment will be made twice.

If you are making a One-time payment, you do not need a password. Simply use your billing account number and the zip code where you receive your bills.

To access the Manage payments portal, you’ll need your User ID, shown on your billing statement. If this is your first time logging in, use the temporary password provided.

A hold will be placed on your credit card for the payment amount by the issuing financial institution; funds may be held for 3 – 5 business days.

To ensure payment is received before the due date, please allow 3 – 5 business days for processing.

Payments made after 8:00 pm (ET) will begin processing the next business day.

Payments may be scheduled up to 15 days in advance of the due date on your billing statement.

If your invoice includes Past Due amounts, those amounts are due immediately.

If you received a cancellation notice: The payment due date is the one listed on the printed notice—not the due date shown on the payment website.

Payment on canceled policies does not guarantee coverage will be reinstated.

To make a payment on a policy pending cancellation, or if you have any questions related to this topic, please contact a billing associate at 1-888-978-5371.

Call toll free: 1-888-978-5371.

Phone payment is only available for clients with continental U.S. billing addresses.

Follow the prompts to complete your payment. If you make a payment by debiting your bank account/credit card, you are authorizing AIG to execute that transaction on your behalf.

Please make checks payable to "AIG". Include your payment stub with your check, and mail using the remittance envelope that came with your bill. 

If you don’t have your remittance envelope, here are mailing instructions:

Regular Mail:

For policyholders in the Eastern and Central U.S.
PO Box 35423

Newark, NJ 07193-5423

For policyholders in the Western U.S.
PO Box 601148
Pasadena, CA 91189-1148

Overnight Delivery:

For policyholders in the Eastern and Central U.S.
JPMorgan Chase Lockbox: 35423
Attn: New York Image Lockbox Processing
4 Chase Metro Tech Center, 7th Floor East
Brooklyn, NY 11245


For policyholders in the Western U.S.
JPMorgan Chase Lockbox: 601148
Attn: Lockbox Department
2710 Media Center Drive
Building 6, Suite 120
Los Angeles, CA 90065